Technical Support

Our technical support team has tremendous experience with our products and is available to deliver personalized assistance and training.

They can guide you through workflows or give you tips via email, phone, web conferences or by visiting your office.

Technical support for all our software products is available by filling out the request form or by calling either the Montreal or Brisbane offices during regular office hours.

Each month, our support team sends our software users a tip of the month to help them find new ways to use their software to the maximum.

Need help?

If you have questions about our software’s licensing, have a look at our FAQ. It has a few answers that might get you back up and running in no time.

Latest news

Developer’s sandbox
June, 08 2020

Advanced drillhole planning and monitoring

We partnered with Groupe MISA to develop a low-cost 3D application where all elements of drillhole design and monitoring...
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Software tips
June, 01 2021

Import geoh5 into GOCAD Mining Suite

Seamlessly go between GOCAD Mining Suite and Geoscience ANALYST...
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Software tips
January, 02 2019

Creating surfaces from points

With Geoscience ANALYST Pro module, you can create surfaces from any points imported in your workspace...
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Virtual Lecture – Archive
July, 08 2021

Using ioGAS in Geoscience ANALYST Pro – Virtual Lecture

Past event, recording available here...
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Software tips
December, 09 2019

Simple unconstrained inversion

Computing an unconstrained inversion in Geoscience ANALYST Pro – it’s never been as easy!
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Software tips
August, 12 2019

Attaching files

In Geoscience ANALYST, you can attach files to Workspaces, Container Groups, and Objects...
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Software tips
August, 16 2021

Automatic calculation of XYZ for drillhole sample location

In Geoscience INTEGRATOR, drillhole sample locations are automatically computed as XYZ by the system from the deviation surveys...
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Software tips
April, 13 2021

Finding data sets by tags and neighbourhoods

In Geoscience INTEGRATOR, you can can lookup data sets by the tags they carry and the neighbourhoods they cover...
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Software tips
April, 03 2019

Bounding boxes in the viewer

Coloured bounding boxes are used to highlight volumes in the Viewport: A purple box surrounds your current selection...
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Software tips
June, 15 2020

Editing file settings

In Geoscience INTEGRATOR version 3.4, users will be able to edit their files’ settings...
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Online training
June, 05 2020

Online professional training

Geoscience ANALYST training courses tailored to meet your specific business needs and designed to be flexible to accommodate your schedule...
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Software tips
January, 01 2019

Assign geological features

In GOCAD, the Assign Data to Geologic Features window now has mining categories to facilitate more efficient organization...
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Please contact our team for additional information about our products and services