Technical Support

Our technical support team has tremendous experience with our products and is available to deliver personalized assistance and training.

They can guide you through workflows or give you tips via email, phone, web conferences or by visiting your office.

Technical support for all our software products is available by filling out the request form or by calling either the Montreal or Brisbane offices during regular office hours.

Each month, our support team sends our software users a tip of the month to help them find new ways to use their software to the maximum.

Need help?

If you have questions about our software’s licensing, have a look at our FAQ. It has a few answers that might get you back up and running in no time.

Latest news

Software tips
January, 25 2021

Display multiple Voxet sections

In GOCAD Mining Suite, you can create additional sections, hide/show them, use the slider and arrow to position them along the Voxet, and delete them...
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Software tips
May, 13 2021

Filtering samples by their drillhole

In Geoscience INTEGRATOR, you can can filter them according to the drillhole they are located in...
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Virtual Lecture – Archive
October, 28 2020

What’s new in Geoscience ANALYST v3.2

Past event, view here or on our YouTube channel...
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Virtual Lecture – Archive
April, 08 2021

GOCAD Mining Suite – A geological modelling powerhouse

Past event, recording link available here...
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Software tips
May, 28 2020

Reshape using spiderwebs

GOCAD Mining Suite v19 allows you to reshape your surfaces and 2D Grids with a spiderweb editing tool...
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Software tips
November, 18 2019

Uploading multiple files

In Geoscience INTEGRATOR, you can upload multiple files in one simple step...
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Software tips
September, 07 2020

Linking viewports

In Geoscience ANALYST you can synchronize the perspective of all visible Viewports to zoom, pan, and rotate them all at once...
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Software tips
September, 02 2019

Creating properties within the script editor

In GOCAD, properties can be created within the Property Script Editor by typing the new property name in the script and then clicking Define Variables…
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Software tips
March, 31 2021

15 tips in 15 minutes

15 Geoscience ANALYST tips on advanced visualization and knowledge sharing...
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Software tips
December, 01 2020

Editing property transparency

In GOCAD Mining Suite, when you select a property its transparency can be edited...
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Software tips
September, 09 2019

Copying objects and groups

In Geoscience ANALYST, container groups and objects can be copied/pasted in the current Workspace or between instances of...
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Software tips
October, 07 2019

Drag-and-drop files into a 3D compilation

In Geoscience ANALYST, you can create a 3D compilation by simply dragging your data right into the Viewport...
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Please contact our team for additional information about our products and services